Having had no response from my Neurologist since October 2015 I emailed Dr Tyagi on the 13th April for an update on the funding and referral to London. Dr Tyagi responded that he had written a letter requesting funding some time back in September 2015 and would chase that up and he apologised as he thought he'd already replied to me. I spoke with Patient Advice Service Scotland at Citizens Advice Bureau and they advised contacting the Complaints department. I contacted the Complaints department asking if they could find out what was happening with my referral.
On 25th April Dr Tyagi responded through email that he had looked into my "query" ie the complaints department had been in touch with him. He seemed to think we communicated through email in September last year which we did not (I have all emails between us) He also seemed to think I had told him I was going to New York to have my artery looked at which I did not. He was able to state that funding was approved back in September yet provides no explanation on why he did not communicate this to me. He is unsure why the referral was not done but said it was possible that he did not do the referral as an oversight or the referral was not typed up. He assures me that the referral has now been done.
I feel I have been let down again by a public service that is supposed to support its patients. Not to mention the other mistakes that's been made! I could scream, shout and swear or just go and buy a large bottle of Grey Goose Vodka the latter seems more appealing and less stressful.
Whirring Wanderer
